Terms & Conditions — Tom & Co. Appliance Repair

1. Service Area

Tom & Co. Appliance Repair provides in‑home appliance repair services throughout the Pass Area, including Redlands, Yucaipa, Beaumont, Banning, Cherry Valley, Mentone, Oak Glen, and Calimesa.

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2. Service Call & Diagnosis

• A service call fee covers a diagnosis of an appliance​​

• If you approve the repair, this fee is credited toward the total repair cost as a line item on your invoice.

• The service call fee is non‑refundable if you decline the repair.

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3. Repair Authorization

• No repair work is performed without your approval.

• Approval may be given verbally, in writing, or through Jobber.

• Once approved, you agree to the quoted repair cost, including parts, labor, and any additional charges disclosed before work begins.

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4. Payment Terms

• Payment is due immediately upon completion of the service call and/or repair.

• Accepted payment methods include card, cash, or other options listed in your invoice.

• Invoices not paid at the time of service may be subject to late fees or collection processes.

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5. Parts & Special Orders

• Some repairs require ordering manufacturer or OEM parts.

• Special‑order parts may require pre‑payment depending on supplier policies.

• Once ordered, parts are non‑returnable unless the supplier allows returns.

• Tom & Co. is not responsible for supplier delays, backorders, or discontinued parts.

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6. Warranty

Labor Warranty

• Repairs include a 30‑day labor warranty covering workmanship on the completed repair.

• If the same issue returns within 30 days, we will re‑diagnose and correct the repair at no labor cost.

Parts Warranty

• Parts are covered by the manufacturer’s warranty.

• Warranty coverage applies only to the specific part replaced, not the entire appliance.

Warranty Exclusions

• Damage caused by misuse, improper installation, lack of maintenance, pests, rodents, water leaks, electrical issues, or unrelated component failures.

• Pre‑existing conditions or issues not related to the repaired component.

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7. Customer Responsibilities

• Provide safe, clear access to the appliance.

• Ensure the appliance is connected to power, water, and gas as applicable.

• Disclose any known issues, previous repairs, or unusual appliance behavior.

• Remove pets from the work area for safety.

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8. Limitations of Liability

• Tom & Co. is not responsible for:

  • Pre‑existing damage or wear.

  • Hidden or inaccessible installations that prevent proper diagnosis.

  • Damage resulting from failing components unrelated to the repair.

  • Loss of food, time, or income due to appliance failure.

• Liability is limited to the cost of the service performed.

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9. Cancellations & Rescheduling

• Please notify us as soon as possible if you need to cancel or reschedule.

• Same‑day cancellations may be subject to a cancellation fee at our discretion.

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10. No Guarantee of Repair Outcome

Some appliances may have multiple failing components or underlying issues that cannot be fully identified until repairs begin. We will always communicate findings clearly and provide options before proceeding.

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11. Acceptance of Terms

By booking service, approving a repair, or paying an invoice, you agree to these Terms & Conditions.