Privacy Policy — Tom & Co. Appliance Repair

1. Information We Collect

We collect personal information directly from you when you:

• Book a service call or repair through our website or Jobber form.

• Contact us by phone, email, or message.

• Pay for services.

This may include, but is not limited to:

• Name

• Address

• Phone number

• Email address

• Payment information (processed securely by Jobber’s payment partners)

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2. How We Use Your Information

We use your information only to:

• Schedule and complete service calls and repairs.

• Communicate with you about appointments, invoices, and warranties.

• Process payments.

• Improve our services and customer experience.

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3. Sharing of Information

• We do not sell or share customer data.

• Payment information is processed securely through Jobber’s payment partners.

• We may share information with service providers (e.g., parts suppliers) only when necessary to complete your repair.

 

4. California Consumer Privacy Act (CCPA) Rights

As a California resident, you have the right to:

• Access the personal information we hold about you.

• Request deletion of your personal information.

• Non‑discrimination for exercising your privacy rights.

To make a request, contact us at: info@tomrepairs.com

 

5. Data Security

We take reasonable steps to protect your information from unauthorized access, use, or disclosure. Online payments are processed securely through Jobber’s payment partners.

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6. Retention of Information

We retain customer information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

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7. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website.

 

8. Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: info@tomrepairs.com